Over a year ago I posted about an experience at one of my local Starbucks. I had my days mixed up and pulled up an hour before they opened with a serious caffeine fix. You can read all about it here, but I’ll give you the nutshell version: As I was leaving a barista who
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USA Today ran an item on “the waiter rule” … something I have found incredibly useful (with a few other “rules”) in my own business life: The purple sorbet in cut glass he was serving tumbled onto the expensive white gown of an obviously rich and important woman. “I watched in slow motion ruining her
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