experiential marketing

One of the most common requests I get from clients is, “how can I differentiate my business/product/service/offer?” The trade-off is clear. You can escape commodity-pricing and increase the flow of new and repeat business by being clearly and compellingly different. But part of being different is being willing to turn away, sometimes even offend, those ...

Exceptional experiences that pack a story to tell are the new luxury marketing offers. (And there is a lesson here for all businesses, marketing to the affluent or not, so read on.) People with disposable, six-figure incomes are spending money on luxury goods that used to be reserved for the “upper crust” of society. These ...

Customer service at Starbucks

October 11 On Entrepreneurship

Over a year ago I posted about an experience at one of my local Starbucks. I had my days mixed up and pulled up an hour before they opened with a serious caffeine fix. You can read all about it here, but I’ll give you the nutshell version: As I was leaving a barista who ...

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Experiential marketing for small businesses, part 1

July 11

Part one of an article I published earlier this year. It’s relevant to all small and midsize businesses who a) mistakenly think they should compete on price or b) have begun to differentiate themselves as a premium, worthwhile experience. Crafting Profitable Client Experiences “There is no way I can compete with [name of big company ...

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